The Innovator’s Dilemma in the Age of Autonomous Agents: Analyzing the Claude Cowork and OpenClaw Shift Through Christensen’s Framework

Examines how agentic AI is reshaping disruption dynamics in SaaS and digital business models, drawing parallels to historical shifts such as Netflix, Zoom, and other transformational platform disruptions. It introduces strategic frameworks—including a Trust-Context Matrix and practitioner playbooks—to help organizations navigate AI-driven ecosystem change, workforce disruption, and competitive repositioning.